We’re committed to making your experience with us as smooth as possible.
Here’s what you need to know:
Reminder Emails for Invoices:
- To keep you in the loop, we’ll send reminder emails for your pending invoices.
- The first reminder will arrive shortly before the invoice due date.
- If the invoice remains unpaid, a late notice will be sent shortly after the due date has passed.
- Just before the account temporarily locks, a final reminder will be dispatched.
- These reminders help ensure on-time payments and prevent your account from going ‘past due.’
Locking Accounts Past Due:
- Accounts with overdue balances will be temporarily locked.
- While your account is locked, you won’t be able to place new orders.
- Don’t worry; if your account gets locked, we’ll send you an automated notification with details about the outstanding balance and instructions on how to resolve it.
- Once we receive and process your payment, your account will be unlocked, and you’ll have full access to our services and features again.
What We Need from You:
- Please make sure your contact information, especially your email address, is up-to-date in our system. This ensures our reminders and notifications reach you smoothly.
- You can easily review and adjust your contacts, as well as update payment methods, in your customer profile within the portal.
- If you have any questions or need assistance, feel free to reach out to us at Accounting@just1label.com.
We’re here to assist you, and these improvements are designed to make your experience with us even better. If you have any concerns or inquiries, don’t hesitate to get in touch. Your satisfaction is our priority!